Return Policy

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At Reviveioback, we want you to feel confident when purchasing walking habit coaching products on reviveioback.ddd. This Return Policy explains eligibility, timelines, and procedures for refunds and cancellations related to our digital stride offers.

Products Covered

This policy applies to the following coaching products sold in US dollars:

• Starter Stride Plan ($49) — digital pacing assessment and four-week schedule materials.
• Rhythm Reset Coaching ($129) — video sessions, custom route maps, and weekly reviews.
• Summit Walker Program ($299) — twelve-week comprehensive coaching with priority messaging.

Because these products include immediately accessible digital content, certain statutory withdrawal rights may be limited once delivery begins, as disclosed at purchase.

Refund Eligibility Window

You may request a refund within fourteen calendar days of purchase if you have not substantially consumed downloadable materials or attended live sessions included in your package. Substantial consumption includes downloading complete schedules, completing more than one live session in Rhythm Reset or Summit programs, or receiving personalized route maps.

Refund requests submitted after the eligibility window will be reviewed case by case for technical failures or billing errors only.

Non-Refundable Circumstances

Refunds are generally not available when:

• You have accessed the majority of digital deliverables associated with your purchase.
• Dissatisfaction arises from personal scheduling conflicts unrelated to service quality.
• You violated the Terms of Use, including misuse of proprietary coaching materials.
• Promotional or discounted bundles explicitly marked as non-refundable at checkout.

How to Request a Return

To initiate a return or refund, contact us through the form on step-forward-contact.html with your full name, order email, purchase date, and product name. We will confirm receipt within three business days and provide a decision within ten business days after verifying eligibility.

Approved refunds are issued to the original payment method. Processing times depend on your financial institution and may take five to ten additional business days.

Cancellations Before Delivery

If coaching has not yet commenced and no digital files have been released, you may cancel for a full refund regardless of the fourteen-day window. Notify us as soon as possible so we can halt scheduling and resource preparation.

Session Rescheduling

For packages including live sessions, you may reschedule with at least twenty-four hours notice without forfeiting the session. Missed sessions without notice may not be refunded but may be rescheduled at our discretion based on coach availability.

Partial Refunds and Upgrades

If you upgrade from Starter Stride to Rhythm Reset or Summit Walker within seven days of the initial purchase, we will credit the original payment toward the higher tier where feasible. Downgrades after materials delivery are not supported, but unused live sessions may be converted to email support credits at our discretion.

Chargebacks

Please contact us before filing a payment dispute so we can resolve concerns promptly. Unwarranted chargebacks may result in suspension of access to coaching materials and future purchases.

Defective or Inaccessible Content

If files are corrupted or links fail due to technical issues on our side, we will replace content or offer a refund regardless of the standard window. Document the issue with screenshots and timestamps to help us investigate quickly.

Consumer Rights

Nothing in this Return Policy limits mandatory rights you may have under applicable US state consumer protection laws. Residents of certain states may have additional remedies for digital goods; contact us for state-specific information.

Policy Changes

We may update this Return Policy to reflect new coaching products or payment processes. Changes apply to purchases made after the posted effective date unless otherwise required by law.

Contact

Return and refund questions may be sent to Reviveioback, 1777 NE Interstate 410 Loop Ste 679, San Antonio, TX 78217, United States, phone +12108904040, or through reviveioback.world contact channels.